Customer Support

Customer support: Get answers in less than 1 hour

Do you have a question about your purchase requests? Our experts will answer < you 1 working hour via chat, ticket or phone. Enjoy a 96% satisfaction rate and dedicated support for each stage of your project.

Support and responsiveness: the advantage of a 100% French team

By 2025, 72% of French procurement managers require French-speaking internal support capable of responding in less than two hours.

Because your purchasing processes can’t wait, our team based in Toulon supports you from Monday to Friday, with an average response time of 20 minutes and a customer satisfaction rate of 96%. Benefit from personalized follow-up and recognized business expertise, without intermediaries.

Temps de réponse < 1 h
Support 100 % interne & francophone
Chat, ticket & téléphone illimités
Formation & onboarding inclus
Suivi CSAT en temps réel (96 %)

Onboarding led by procurement experts

As soon as you sign, a dedicated Customer Success Manager takes charge of your project:

Kick-off within 48 hours
Customized deployment plan
Interactive training for your teams
The goal: to put Weproc into production in ≤ 30 days and guarantee 100% adoption.
98% of live projects in less than 6 weeks
Post-launch audit + continuous improvement plan

A 100% modular purchasing platform

Whether you're managing 50 or 5,000 requests per month, enable only those modules that

you need: approval circuits, supplier catalogue, ERP integration, etc.

With a no-code setup and open API, Weproc adjusts to your processes, not the other way around.

Drag-and-drop workflows by threshold, department, or project
Native integration with ERP, HRIS and BI (via REST & Zapier API)
Multi-entity & multi-currency with no hidden fees
Granular Permissions & Single Sign-On (SSO)

Proactive support, available when you need it

Our Customer Care Specialists, based in Toulon, continuously monitor your adoption rate.

As soon as an indicator (CSAT, validation time, ticket volume) deviates from the

standard, they contact you.

The result: a seamless experience and measurable productivity gains.

Quarterly Business Review to optimize your processes throughout your use
Responsive chat (<1 hour) & priority hotline (depending on the plan chosen)