Customer Support

Customer Support: Get answers in under 1 hour

Got a question about your purchasing? Our experts answer in < 1 business hour via chat, ticket, or phone. Benefit from a 96% satisfaction rate and dedicated support for every step of your project.

Expert Support & Fast Responses: The Advantage of Our 100% In-House Team

By 2025, 72% of procurement leaders will require expert, in-house support with a response time of under two hours.

Because your procurement process can’t wait, our team based in Toulon is available Monday to Friday, with an average response time of 20 minutes and a 96% customer satisfaction rate. Get personalized support and proven industry expertise, with no middlemen.

Temps de réponse < 1 h
Support 100 % interne & francophone
Chat, ticket & téléphone illimités
Formation & onboarding inclus
Suivi CSAT en temps réel (96 %)

Onboarding Led by Procurement Experts

As soon as you sign up, a dedicated Customer Success Manager takes charge of your project:

– Kick-off within 48 hours

– Customized deployment plan

– Interactive training for your teams
Our goal: get Weproc live in ≤ 30 days and ensure 100% user adoption.

– 98% of projects go live in under 6 weeks

– Post-launch audit + continuous improvement plan

A 100% Modular Procurement Platform

Whether you manage 50 or 5,000 requisitions per month, activate only the modules

you need: approval workflows, supplier catalogs, ERP integration, and more.

With a no-code setup and an open API, Weproc adapts to your processes, not the other way around.

– Drag-and-drop workflows by threshold, department, or project

– Native integration with ERP, HRIS, and BI tools (via REST API & Zapier)

– Multi-entity & multi-currency with no hidden fees

– Granular permissions & Single Sign-On (SSO)

Proactive Support, Available When You Need It

Our Customer Care Specialists, based in Toulon, continuously monitor your user adoption rates.

If any metric (CSAT, approval time, ticket volume) deviates from the norm, they proactively

contact you.

The result: a seamless experience and measurable productivity gains.

– Quarterly Business Reviews to continuously optimize your processes

– Responsive chat (< 1 hr) & priority hotline (depending on your plan)